Returns, Refunds & Exchanges | Viris Zamara

We strive to make sure that your shopping experience with Viris Zamara is pleasant and you are 100% satisfied with your purchase. Our team works very hard to consistently exceed our valuable customer’s expectations and assist to our best abilities under any circumstances.

With that said, we have developed the following returns, refund & exchanges policy with our customer’s ease of online shopping in mind. Regardless of your reason of return, there will be no questions asked and you will receive a full refund of your purchase (excluding postage fee) or hassle-free exchange for another item in stock. Online shopping can be hard to trust and we completely understand that. Our flexible policy will give you the peace of mind throughout your shopping experience in our store.

Please read our complete returns, refunds & exchanges policy to gain full understanding of how our procedure works below.

Viris Zamara Returns, Refund & Exchanges Policy Guidelines are as follows:

  1. Any items purchased from viriszamara.com qualifies for return, refund or exchange.

  2. If you would like to return your item(s) for a refund (excluding postage fee), please contact us at info@viriszamara.fashion. We will provide you with the appropriate return label especially made for your item.
    * Please note: if you are located in the USA, your return address we provide will be within the USA.

  3. Item(s) must be returned in the original condition and within 30 days from the date that you received the item(s). If in any case, there is an indication of the garment(s) being worn, damaged* without prior notice or heavy perfume and smoke odor – your item(s) will be returned to you at your own cost.
    * If you received a damaged item, please contact us as soon as possible at info@viriszamara.com. Do not wear the item or remove the tag as we need to investigate the damaged garment.

  4. After we have issued your return label, received your tracking number and confirmed that your item has been accepted in our warehouse we will process your full refund (excluding postage fee) within 5 business days. You will receive an email from our Customer Service Team confirming your received item(s) and either provide your refund or dispatch your selected item(s) for exchange.

  5. Items purchased in the US can be exchanged for a maximum of two (2) times. 

If you need any further assistance or inquiries with our Returns, Refunds & Exchanges please do not hesitate to Contact Us any time.
Our goal is to reply to all inquiries under 48 hours.

Thank you for shopping with Viris Zamara
info@viriszamara.fashion

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